RESOURCES / CUSTOMER STORIES

From Challenge to Success: Veloso NET, a Private LTE Operator, Journey with Simlessly's eSIM RSP Solution

Founded

2018

Industry

Telecommunications Technology

Veloso NET has been an internet provider since 2018. They offer broadband, dedicated link, L2L, and mobile services. In the endeavor of providing quality internet at an affordable price in the interior of the Amazon, Veloso NET contributes to the development of Amazonian regions through digital inclusion, economic movement, and job creation. Year after year, Veloso NET innovated in technology and expanded its operations. Today, it is present in more than one-third of the state of Amazon. Veloso NET is already the leader in the number of customers using fixed broadband in its operating region and continues to expand throughout the Amazon.

Simlessly is an American SaaS company that focuses on providing eSIM infrastructure services for various industries. Starting from innovative SaaS product models and professional technical capabilities, it unremittingly promotes the large-scale adoption and popularization of eSIM and iSIM. RSP-as-a-Service is Simlessly's first official flagship product, aimed at MVNOs and communication service providers who serve the Travel SIM industry, eSIM testing, Private LTE/5G and beyond.

Simlessly's eSIM RSP solution optimized SIM management, reducing logistical complexities and costs associated with physical SIM distribution for Veloso NET.
Simlessly's fee-free trial and flexible billing model benefited Veloso NET by minimizing upfront costs and optimizing operational expenditures based on actual usage.
Simlessly provided Veloso NET with quick DIY subscription options and responsive customer support, ensuring swift service activation and issue resolution.
Simlessly facilitated the integration of eSIM capabilities alongside physical SIM cards, enhancing user flexibility and satisfaction for Veloso NET's broadband services.

Challenges

Operating in the dynamic and challenging environment of the Amazon region, Veloso NET as a Private LTE operator in Brazil faced a unique set of challenges. Veloso NET strives to provide reliable connectivity in a region characterized by its vast and often remote landscapes. The need to overcome logistical hurdles, manage costs, and meet user expectations was paramount. Here are the key challenges faced by Veloso NET in this context:

Total Cost of Ownership: Managing physical SIM cards for numerous devices is logistically challenging and time-consuming. Additionally, scaling operations to accommodate a growing number of connected devices is difficult, leading to high operational costs associated with managing and distributing physical SIM cards.
High CAPEX and OPEX: Legacy RSP service providers demand substantial upfront investments, creating a financial strain for operators. Furthermore, they impose high minimum monthly eSIM profile downloads, making it difficult to meet these quotas. Any unused downloads further inflate operational costs.
Delayed Launch and Slow Response: Legacy RSP service providers require time for necessary paperwork and customization, leading to extended launch times. Additionally, traditional SIM management providers often exhibit slow response times and lack adequate support.
Limited Flexibility for iPhone/iPad Users: iPhone and iPad users already support eSIM technology, which limits them to having only a physical SIM option. This restriction can negatively impact the end-user experience, as they expect the convenience and flexibility of eSIM functionality that they are accustomed to on their devices. To meet user expectations and maintain competitiveness, it is crucial to offer both physical SIM and eSIM options for iPhone and iPad users.

After receiving a message from the Veloso NET team via LinkedIn, Simlessly promptly delivered a solution that took care of all these challenges.

Resolutions

Simlessly tailored their RSP solution with the specific challenges and needs of Private LTE/5G operators in mind, including CBRS operators in the USA. Veloso NET conducted thorough research before reaching out to Simlessly, and upon understanding the solution concept in detail, they promptly agreed to implement it. Now, let’s explore how Simlessly's RSP subscription services assisted Veloso NET in overcoming these challenges.

Total Cost of Ownership: Simlessly's eSIM RSP solution seamlessly optimized SIM management with remote provisioning & optional physical SIM distribution. Furthermore, their pay-as-you-grow subscription model enabled Veloso NET to scale organically, accommodating an increasing number of connected devices and supporting dynamic business expansion. This approach effectively reduced costs associated with logistics, inventory, and manual provisioning, resulting in substantial cost savings for Veloso NET.
Lowering CAPEX and OPEX: Veloso NET discovered a compelling alternative through Simlessly, which eliminates upfront fees entirely. They offer a risk-free 15-day trial period for evaluating the service before commitment. Billing commences only after the trial period, based on the selected customized package. This subscription-based model offers unmatched flexibility, allowing operators to select tailored packages ranging from as few as 10 monthly downloads to larger volumes. With Simlessly, expenses were minimized as Veloso NET paid for what they used, ensuring optimal cost-efficiency.
Rapid Deployment and Responsive Support: With Simlessly offering DIY subscriptions to RSP packages, Veloso NET could swiftly begin using their services within minutes by simply creating an account and providing basic details. Additionally, Simlessly helped Veloso NET with fast customer support and prompt issue resolution, minimizing downtime and optimizing operational efficiency.
Embracing eSIM Flexibility for iPhones/iPads: Traditional methods often struggle to meet user demands for eSIM functionality for newer iPhones/iPads and other eSIM-capable devices. While eSIM technology itself offers a non-physical SIM option, it requires provisioning to activate and manage user profiles. Simlessly's RSP service seamlessly managed this provisioning, enabling Veloso NET to deliver the flexibility and convenience of eSIM to their users. This resulted in increased customer satisfaction and a competitive advantage for their business.

Conclusion

The partnership between Veloso NET and Simlessly represents a transformative journey in telecommunications, particularly in challenging environments like the Amazon. Veloso NET, renowned for its commitment to digital inclusion, faced hurdles in managing traditional SIM cards and meeting growing connectivity needs.

Simlessly's tailored eSIM RSP solution proved instrumental, revolutionizing Veloso NET's operations by reducing costs, accelerating deployment, and offering flexible scaling without upfront investments. Their swift customer support and seamless eSIM provisioning minimized downtime, enhancing operational efficiency.

Simlessly's eSIM RSP solution has revolutionized our operations by streamlining SIM management, cutting operational costs, and enhancing scalability. Integrating eSIM capabilities seamlessly into our infrastructure has boosted user satisfaction and reinforced our leadership in Amazonian broadband services. Their responsive support and innovative solutions have been crucial in overcoming connectivity challenges and ensuring reliable internet services even in remote areas.

Jefferson Braga Sena,

Technology Consultant EPC Core, Veloso NET

By integrating eSIM options alongside their existing physical SIM cards, which catered to newer iPhones and iPads, Simlessly enabled Veloso NET to effectively meet diverse user demands and uphold its leadership in Amazonian broadband services. This collaboration underscores Simlessly's role in advancing eSIM technology and supporting global telecommunications providers in navigating complex landscapes with innovation and agility.

Together, Veloso NET and Simlessly drive connectivity, economic growth, and digital empowerment, setting a new standard in the telecom industry.